Refund Policy

We want you to be completely satisfied with your purchase from FrostBuddyHub. If you are not happy with your order, our straightforward refund policy is designed to make things right.

1. Eligibility for Refunds
We accept returns and issue refunds for most items within 30 days of the delivery date. To be eligible for a refund:

  • The item must be unused, in its original condition, and in the original packaging.

  • The item must not be damaged due to misuse or improper care.

2. Non-Refundable Items
The following items are not eligible for a refund unless they arrive defective or damaged:

  • Used drinkware (for health and safety reasons).

  • Any personalized, customized, or monogrammed products.

  • Items purchased during a final sale or clearance event, which will be marked as such.

3. How to Initiate a Return & Refund
Please follow these steps:

  1. Contact Us: Email our customer service team at support@frostbuddyhub.com within the 30-day window. Include your order number and the reason for the return.

  2. Receive Instructions: We will respond with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.

  3. Ship the Item: Securely package the item with all original contents and include the RMA number inside the package. Ship it to the address we provide. We recommend using a trackable shipping service.

4. Refund Processing

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

  • Notification: We will notify you via email about the status of your refund. If approved, your refund will be processed.

  • Timeline: Please allow up to 10 business days for the refund to be credited back to your original payment method after approval. The timing may vary depending on your bank or payment provider.

5. Return Shipping Costs

  • The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received a wrong or defective item).

  • If the return is due to our mistake, we will provide a prepaid return shipping label or reimburse your return shipping costs.

6. Damaged or Defective Items
If your item arrives damaged or is defective, please contact us immediately at support@frostbuddyhub.com within 7 days of delivery. Provide your order number and photos of the product and packaging. We will arrange a replacement or a full refund at no extra cost to you.

7. Exchanges
For an exchange (e.g., for a different color), please follow the standard return process and clearly state in your email that you would like an exchange. Exchanges are subject to product availability.

8. Questions?
If you have any questions about our Refund Policy, please do not hesitate to contact our friendly support team.

Email: support@frostbuddyhub.com

Thank you for shopping with FrostBuddyHub.